FAQs

Ordering

Are the shoes on Under Armour UK or US sizing?

All shoes are in US size. Find your fit with our clothing and shoes size guide.

Who do I need to contact if I have a product-specific question?

Please contact our Customer Service Team at customercare.id@underarmour.com and we will be happy to assist you. Provide us with the link to the product so that we can answer your questions on the specific product.

If I cannot find a particular product online, does this mean it is discontinued?

Our stock range fluctuates on a daily basis. Therefore, if the product you are currently trying to find is not online, we advise you to either check our website regularly or sign up for our newsletter to be the first to know about new product featured online.

How can I place a bulk or team sports orders?

For large orders and customized team wear please send us an email at customercare.id@underarmour.com and we will forward your request to the relevant department for someone to contact you.

Can I place an order over the phone?

Unfortunately, we are not able to take orders via phone. Currently only orders can be made via our online website.

Do I need to make an account before I order?

It is highly encouraged to create an account to retrieve your order history and enjoy perks such as free delivery. The guest checkout option is available if you prefer to not create an account.

What payment methods can I use?

We currently offer a few different types of payment methods which are listed below:
  • Visa
  • MasterCard
  • American Express

Did Under Armour charge me an additional fee for my Under Armour order?

Be aware that some banks may consider your Under Armour purchase an international purchase and charge a small transaction fee according to their policies. Under Armour doesn't charge this fee or control when your bank will charge it. We'll only charge you for the order total displayed during checkout.

I placed an order more than one hour ago but have not received any confirmation?

Have you checked your spam inbox? Otherwise a spelling mistake in your email address could be the reason that you did not receive a confirmation email.

Contact our Customer Service team on 007-803-651-0087 or email us at customercare.id@underarmour.com and include all the information you can about your order. Our Customer Service team can confirm if your order was successfully placed and is being processed.

I just placed an order. When will it be shipped out?

Once you have successfully placed an order on our website, it will be processed immediately. We will ship out the order by the next working day. You will receive a shipping confirmation by email.

Can I amend my order details or delivery address after I’ve placed it?

Since we process orders as quickly as possible, we unfortunately cannot amend any order details or the delivery address even if the order hasn’t been shipped yet. Once you’ve received your order, you may return any unwanted items for a refund.

For more information, please see our Return Policy.

Can I cancel my order after I’ve placed it?

Confirmed orders immediately goes through the ordering process. We unfortunately cannot cancel your order once it has been placed. However, you may return any unwanted items for a refund.

For more information please see our Return Policy.

I’ve placed my order but the customer care team has informed me that the item(s) is/are out of stock. What can I do?

Although Under Armour Shopping is designed to feature "real-time" inventory levels so that only in-stock items are visible and available for purchase, we may experience shortages of stock due to overwhelming popularity of a particular style, color or size, and cannot guarantee that items which appear to be in stock are actually available.

If the item you would like to purchase or have purchased is currently out of stock, we apologize for the inconvenience and encourage you to call contact us so that we may help you find a similar product.

What do I do if the product I received is different from what is shown on site (e.g. design, details, color)?

Under Armour Shopping aims to be as accurate as possible. However, we do not warrant that product descriptions, photographs, videos or other product related content on Under Armour Shopping are wholly accurate, complete, reliable, current, or error-free. If a product offered by Under Armour is not as described, you may choose to return it in an unused condition for a refund.

For more information please see our Return Policy and our Terms and Conditions.

My order is cancelled due to a pricing error. Why is that so?

Despite our best efforts, a small number of items may be mispriced. If the correct price of an item sold by Under Armour is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

For more information please see our Terms and Conditions.

The product(s) I bought previously is/are now on discount. Why is that so?

We reserve the right to change the goods advertised or offered for sale through Under Armour Shopping, the prices or specifications of any such goods and any promotional offers and any content available on Under Armour Shopping at any time and from time to time without any notice or liability to you or any other person.

For more information please see our Terms and Conditions.

Where do you ship from?

All orders are shipped from the Singapore.
For more information please see our Terms and Conditions.

Delivery

When will I receive my order?

You will get an automated message once your order has been shipped out. The delivery times take between 3 - 8 working days.

Do you offer same-day delivery?

Unfortunately we don’t offer it for now and we’re working on that.

How can I track my order?

You will be able to track your order through our website. If you are not able to find the tracking number of your parcel, please contact our Customer Service Team and we will be happy to check upon the status of your delivery.

It seems that my package got lost. What can I do?

In the unlikely event you are unable to find your package although it has officially been delivered, please contact our Customer Service Team and we will start an investigation immediately for you.

What do I have to do if I have received only part of my order?

Please contact us as soon as you have received the incomplete order so we can investigate and assist you.

What do I have to do if I have purchased a faulty or defective item online?

Please contact our Customer Service Team as soon as possible and a team member will be happy to assist you. Also, please provide us with pictures of the defect for better visibility.

What do I have to do if an item that I received looks different to the image on the website?

Please feel free to reach out to our Customer Service Team and let us know. Additionally please send us a photo of the item that is in question to allow us to advise you that you have not received the wrong item.

I have not received an invoice with my order. How can I get one?

Please get in touch with the Customer Service Team to request the invoice for your order.

Returns

How can I return products purchased online?

Merchandise purchased (new, unused, unwashed, unaltered or defective) with tags attached may be returned within 14 days of receipt of your order. Please contact our Customer Service Team for a return label.

Headwear, undergarments (boxer/jocks, panty and thongs) are not exchangeable, returnable or refundable.

For more information please see our Return Policy.

Which carrier do you use?

All Under Armour shipment is handled by Janio.

When will I receive the money for my returned goods?

Refund will be made within 14 working days of the returned items being received.

How do I receive my refund?

Refund will be made to your original mode of payment within 14 working days of the returned items being received. This includes credit cards as well as PayPal accounts.

What can I do if I have not received any refund of my returned goods?

Please contact our Customer Service Team and we will be happy to rectify the situation for you.

What is the exchange policy for clothes bought online and/or at the retail store?

Under Armour gear bought at a retail store:
You can only exchange an item to the retail store you originally purchased it from. Please contact that store for their exchange policy. Find an Under Armour store near you. Currently we are unable to accept online returns & exchanges in store.

Under Armour gear bought online:
No exchanges are allowed at the moment, you can request for a refund by emailing our Customer Service team at email them at customercare.id@underarmour.com.

Retail

How can I find an Under Armour retail store?

See our store locator to find Under Armour store near you.

How do I return product purchased internationally or purchased through an authorized retailer?

Due to our company guidelines purchases made through third parties are not accepted for returns and exchanges. Please contact your initial point of sale with proof of receipt.

Business Inquiries

How do I become an authorized Under Armour retailer?

Please send us an email at customercare.id@underarmour.com and we will forward your request to the relevant department for someone to contact you.

How do I apply for a sponsorship?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.id@underarmour.com and we will forward your request to the relevant department for someone to contact you.

Marketing Requests and Applications

How do I apply for a sponsorship?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.id@underarmour.com and we will forward your request to the relevant department for someone to contact you.

How can I get in touch with an Under Armour Marketing Representative?

Due to the high number of requests we receive, we are not able to reply to everyone within a short time frame. Please send us an email at customercare.id@underarmour.com and we will forward your request to the relevant department for someone to contact you.

I am interested in a professional career at Under Armour. How can I proceed?

Please refer to our Career Page careers.underarmour.com to find out more about career opportunities within Under Armour.

How can I contact Under Armour in SEA?

Main Office:
7 Temasek Boulevard #25-01
Suntec Tower One
Singapore 038987

For alternative ways to get in touch with us, see our Contact Us information.

Product

Who do I need to contact if I have a product-specific question?

Please contact our Customer Service Team and we will be happy to assist you. If possible, please provide us with a style number which you find next to the product image so that we can provide you with as much as information as possible on the specific product.

Can I order personalized Under Armour items?

We appreciate your enthusiasm, but at this time we do not offer customisation of our garments. We recommend that you consult a qualified screen printer or heat sealer in your area and provide the following information:
  • The temperature we use for our heat seal is estimated to be about 163- 177 degrees Celsius
  • The pressure we use is 40 PSI and the dwell time is 12 seconds
  • Please note that the temps, PSIs and flash (dwell) times may vary if a printer is using another type of heat seal
  • It is best not to screen print or heat seal Under Armour compression gear

What is the difference between HeatGear and ColdGear?

HEATGEAR®

WEAR THIS TO FEEL COOL, DRY & LIGHT.
Ideal for days when it’s 20 ºC and above, our signature HeatGear® line delivers a highly breathable construction that wicks sweat to the surface to keep you cooler, drier, and lighter than ever.

COLDGEAR®

WEAR THIS TO FEEL WARM, DRY & LIGHT.
Ideal for days when it’s 13 ºC and below, ColdGear® features a dual-layer fabric that wicks moisture from the skin and circulates body heat and keeps you warm without ever weighing you down.

ALLSEASONGEAR®

WEAR THIS TO FEEL DRY & LIGHT.
Built for when it’s between 13 ºC and 20 ºC, AllSeasonGear® is made from radical fabrics that flex with changing weather conditions to deliver superior temperature regulation and maximum breathability.

Care instructions for apparel

Care instructions can be found on the tag of your item. However, in general, machine wash in cold water with like colours. Do not use bleach or fabric softener. Tumble dry on low heat, and never use dryer sheets. We also recommend that you place your apparel in a garment bag to protect it from snags caused by Velcro®, eye hooks, or other sharp objects that can be found on other clothing.

Care instructions for bags

Remove excess dirt and mud with a dry brush. Use a mild detergent and warm water to remove any stains with a sponge or towel. Air dry at room temperature. Please do not place the bag on a heater.

Care instructions for caps/hats

Check the tag on your item for any cleaning information. If it is precious item or a collectible, please contact the Customer Service Team for specific cleaning information. If there is any dust or dirt on it, use a vacuum brush attachment to clean off the dust. To wash the cap by hand, wet it in the shower or sink. Use cool water unless otherwise instructed by the tag. Try not to overly soak the cap. Put some shampoo on a nail brush or soft toothbrush and scrub the cap clean. Instead of shampoo, you can use a mild detergent. Rinse the shampoo residue off thoroughly, still trying not to overly soak the cap. For nylon or knit baseball caps, you can mix a few drops of conditioner in a pitcher or bucket filled with water and use the water to rinse the cap after it is clean. The conditioner will help to soften the cap fibers. When you are finished cleaning the cap, set it on a bowl, balled up towel or a hat stand to maintain its shape while air drying. Do not dry the cap in the dryer or it could shrink. Another idea is to blow up a balloon to fit the cap and use tape to hold the cap and balloon upright while the cap dries.

Care instructions for shoes

Mix warm water and a small amount of laundry detergent to create a slightly soapy mixture. Apply a small amount of the water/detergent mixture to a sponge, soft cloth or soft brush and clean the affected areas. Apply a small amount of warm water to another sponge or soft cloth to remove any excess detergent. Dry the shoes at room temperature. Please do not put the shoes close to a heater.

Promotional Terms and Conditions

Promotional Terms and Conditions

Under Armour promotions and offers are only valid on www.underarmour.co.id. The offers apply only to personal orders. Orders placed outside of the specified dates are not eligible for these offers and the offers cannot be applied or transferred to any previous or subsequent orders placed outside of the period stated.

All orders are subject to acceptance under Under Armour's standard terms and conditions. The discount offered will be applied at checkout, if there is a promotional code this must be entered at checkout for the promotion to apply.

Orders that are considered to be commercial may be excluded from these offers. The offers are only valid while stocks last and are subject to availability. Normal return policy applies to these offers.

These offers are not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice.

Promotion Product Exclusions

The following products and collections are excluded from all promotions and discounts unless specifically stated:

  • Selected new arrivals
  • Project Rock Collection
  • Stephen Curry Collection
  • SportsMask
  • Outlet items

Free Delivery

This offer is only valid for customers that have a registered member account with us. The Free Delivery applies to Indonesian addresses only.

Under Armour reserves the right to modify or terminate a promotion at any time without notice. All orders are subject to acceptance under Under Armour's standard terms and conditions.

Outlet

This offer is valid only on selected styles and colours in the Under Armour range. Under Armour reserves the right to cancel orders, modify or terminate a promotion at any time without notice. The offer is only valid while stocks last and subject to availability.

All prices are subject to change and are only valid during sale periods. The offer applies only to personal orders. Orders placed outside of the Sale period are not eligible for this offer and the offer cannot be applied or transferred to any previous or subsequent orders placed outside of the sale period.

All orders are subject to acceptance under Under Armour’s standard terms and conditions. Orders that are considered to be commercial may be excluded from these offers.

This offer is not valid in conjunction with any other Under Armour offer, internet offer or delivery offer unless specifically stated. Full priced items and gift vouchers are excluded from the offer. Please note that this policy does not affect your statutory rights.
PHONE SUPPORT 007 803 651 0087 Mon-Fri from 8am-5pm GMT+7 Excluding public holidays in Singapore